Frequently asked questions

Anything you may wonder.

What is mobile hotspot device?

How many devices can be connected?

What kind of device will I receive?

What is the coverage like?

Can I put the Sim card in another mobile device?

What is the fair usage limit for the data?

Can I use SMS or make calls?

What are the charges for lost/stolen devices?

Is there a coverage on a cruise / out at the sea?

How can I book a device?

Where can I pick up the device?

What shipping options are available?

Can I place a last minute order?

How can I return the Pocket WiFi after the rental period?

Can I change my booking information after placing an order?

Is it possible to extend my rental during my reservation?

How can I cancel my reservation?

Can't find an answer? Email us.